Contact Form

Simply fill out the form below and we will reply to your enquiry by email. We respond to 99% of messages within 1-2 business days.

    Email Us

    Simply email us at  info@ptcomputers.com.au  and we will respond to your enquiry by email. We respond to 99% of emails within 1-2 business days. If the enquiry is about an existing order, please include the order number in your email.

     

    Visit Us In Store

     

    Heatherton Victoria Warehouse

    • Unit 35/1 Kingston Rd, Heatherton, 3202, VIC
    • Mon to Wed, Fri (exclude Thursday): 10am – 4pm
    • For local picks please email us at least 24hrs in advance to confirm a time, so we can prepare the order for you.

    Returns, refunds & warranty policies

    Returns

    • If product is “damaged or faulty upon arrival”, please contact us immediately. Customer can return item for replacement or refund. We will cover resend postage.
    • If customer have “changed their mind” or “ordered the wrong item”, customer can return the item for a different item (may have price difference) or receive a partial refund (minus the initial postage, even if it was free initial postage). Customer will cover return postage and resend postage.
    • Customer can return an item for refund/ partial refund (depends on reasons stated above) within 30 days of purchase date. No questions asked.

    Warranty

    • 1 year warranty period. May be extended for certain products/ listings.
    • Within the warranty period, customer can return a faulty item for a new unit. Customer pays return postage. We pay resend postage.