Simply fill out the form below and we will reply to your enquiry by email. We respond to 99% of messages within 1-2 business days.

Simply email us at  info@ptcomputers.com.au  and we will respond to your enquiry by email. We respond to 99% of emails within 1-2 business days. If the enquiry is about an existing order, please include the order number in your email.

Visit Us In Store

Heatherton Victoria Warehouse

• Unit 35/1 Kingston Rd, Heatherton, 3202, VIC
• Mon to Fri: 10am – 3pm
• Phone: (03) 9551 8988
• For local picks please email us at least 24hrs in advance to confirm a time, so we can prepare the order for you.

Returns

• If product is “damaged or faulty upon arrival”, please contact us immediately. Customer can return item for replacement or refund. We will cover resend postage.
• If customer have “changed their mind” or “ordered the wrong item”, customer can return the item for a different item (may have price difference) or receive a partial refund (minus the initial postage, even if it was free initial postage). Customer will cover return postage and resend postage.
• Customer can return an item for refund/ partial refund (depends on reasons stated above) within 30 days of purchase date. No questions asked.

Warranty

• 1 year warranty period. May be extended for certain products/ listings.
• Within the warranty period, customer can return a faulty item for a new unit. Customer pays return postage. We pay resend postage.