Shipping & Returns

  • We only list products which are available or for which we have an ETA (Estimated Time of Arrival) on our website (BY ORDER products are those that are never held in stock and must be ordered in)
  • Prices and availability information on our website are generally updated at least three business day
  • The price and availability information on our website is correct to the best of our knowledge at the time the information is updated
  • Available products are generally delivered within 1-3 days of receipt of payment (often next day in metro areas if payment received before 12:30 pm AEST)
  • All products are generally shipped from Melbourne warehouse to minimize shipping time and cost where possible
  • Deliveries to Perth may take up to 5 days for some items
  • Order Status and Tracking information is available from the My Accounts area of our website (Please check this before calling, initiating a chat or emailing)

We don't allow returns for change your mind. But we will always accept a return should there be a quality issue or if the product does not match our specification on the website. Please call or e-mail us should this happen straight away. We will then arrange a re-test or a return. Please note that any quality issues will be tested in our shop or in the lab in manufacturer's factory. Upon this inspection we will then make a decision for return, replacement or refund.